Sarbjit Pattnaik
It would not be enough how much I write about Peter/PMA autowork here, but I would try to give a complete honest review. Few days back I got an Audi Q7 V8 4.2l from one of the private seller, and you tell me its my error in judgement or bad luck, I got into major problems like engine shuddering and multiple fault codes from day 1. I banged different doors including Audi and got lot of heartache with unimaginable quotes and time to repair. Then out of nowhere I saw PMA autoworks popped up in nearby mechanic ads. Right from that time Peter took control of the situation and laid out a plan to approach this major issue, he was very very communicative at every step and diagnosed the issue (which was exactly as Audi found) and suggested to replace timing chains ( please note in Audi Q7 replacing timing chain is a complicated task as it sits behind the engine, so that means, engine along with other components need to come out), also he showed me few other components were faulty and recommended to replace. He provided me a genuine quote and along with provided me lot of assurance and confidence of handling this major issue. He delivered the car within two weeks along as he commited in beginning with one year manufacture warranty and lifetime warranty of workmanship. and voila two weeks gone my car is running as smooth as ever before and even after delivering the car Peter from his side followed up couple of times to understand my experience.
This in my experience should be called as text book definition of customer satisfaction which Peter and his team have showed in every point without charging mindless money. Thanks a lot Peter and team!!
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